Below terms of services concern all direct purchases from Ndáko, via the contact form, WhatsApp or e-mail. For ordering via Etsy or Shirtee, please check the platforms terms of services. 

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§1 Operator of the online shop and scope of these General Terms and Conditions

1. This online shop is operated by Ndáko, Zwanenveld 7309, 6358TN in Nijmegen/Netherlands. Ndáko is registered with the Dutch Chamber of Commerce in the Netherlands. Company ID: 77316932, Managing Director: Melanie Krausa.

2. The sale of goods is exclusively governed by these Terms and Conditions. Other Terms and Conditions, especially customers' Terms and Conditions, only apply if they have been accepted by us.

3. We sell our goods exclusively to consumers.

4. English and German are the exclusive contract languages.

5. Our Online Shop is addressed to customers from the following countries:

• Austria

• Belgium

• Denmark

• France

• Germany

• Italy

• Luxembourg

• Netherlands

• Portugal

• Spain

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§2 Conclusion of the contract

You can request a purchase via the contact form, WhatsApp or e-mail according to the following guidelines:

1. We will get in contact with you to share all items in stock. 

2. After receival of your confirmation to order a specific item we share with you our payment options. Shipment takes place after payments has been received by us.

3. After the purchase a receipt of your order will be sent to you per e-mail (hereinafter “the Confirmation”). The Confirmation contains information regarding your order and states the General Terms and Conditions once again. If you have not already printed or otherwise saved the details of your order and the General Terms and Conditions during the ordering process, we would advise you to print and save this e-mail. It will not be saved by us. The Confirmation does establish a purchase agreement.

4. We reserve the right to decline the order; we are under no obligation to conclude a contract on the basis of your order. Your order is first accepted by us upon payment receival. You will receive notification of this in a separate e-mail.

5. We do not accept orders from minors under the age of 18.

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§3 Delivery time for goods
All available items are ready for shipment within 1 -2 days. Once the payment has been received and the item was given to DPD or PostNL for delivery, the delivery will take within the Netherlands about 1 - 3 workdays and within Europe 1 -7 workdays. The delivery will be executed at the address provided by you during the purchase with a track & trace number which will be communicated to you.

You may also purchase your own shipping label and forward it to us for delivery. In this case, the full responsibility of the delivery lies with the customer once the purchase has been handed over the supplier.
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§4 Price

1. All prices shown for goods on the website include the applicable VAT.

2. In addition, shipping cost is not included. Shipment within the Netherlands costs 6,25€. Whereas, shipment to other European countries costs 9,40€ for one item and 12,00€ for 2 and more items.

3. The price is to be paid in Euro.

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§5 Payment terms
The items offered by Ndáko, can only be shipped after payment under the following rules: 

1. Payment is only possible with PayPal:  your bank or credit card details are recorded by PayPal upon registration.

2. All payments shall be made in EURO.

3. Please note that your agreements with credit institutes or other institutions may result in additional costs for electronic transfer, holding an account etc.

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§6 Claims due to defects and liability for damages

1. The statutory provisions on material defects and defects of title apply. Any and all information provided serves only as product description and is not to be regarded as a guarantee.

2. We are unlimited liable for willful intent and gross negligence committed by our bodies. We are further liable for minor negligence committed by our bodies in the case of impossibility, delay in performance, non-compliance with a guarantee or infringement of another essential contractual obligation. Essential contractual obligations are those upon whose compliance the parties of the contract may rely on or which makes execution of the contract possible in the first place. In the case of minor negligent infringement of the aforementioned obligations, our liability is limited to contract-typical damages that were foreseeable upon conclusion of the agreement. The aforementioned limitation of liability shall not apply for damages or losses arising from injury of life, body and health, for defects covered by a guarantee for the quality of the contractual good and in the case of fraudulent concealment of defects. Claims pursuant to the Dutch Product Liability Act remain unaffected.

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§7 Copyright and trademarks
The website operated by us and its entire content, (in particular texts, photos, images, graphics, prints, textile designs, films, presentations, sounds, illustrations), any software and all trademarks and/or designs are all protected against unauthorized use by commercial proprietary rights, in particular copyrights, name and image rights, trademarks rights and/or design rights (registered or unregistered). Any use beyond searching for and purchasing goods requires prior written permission from us or, if we are not the holder of the respective rights, from the holder of rights.
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§8 Applicable Law
The law of the Kingdom of the Netherlands applies.
 
§9 Information on telephone costs
You shall incur telephone costs for contact by telephone pursuant to your telephone contract, you shall not incur any further costs.
 
§10 Right of withdrawal and instructions on withdrawal 
Return policy is 14 days. The buyer is responsible for return shipping costs and loss of value if an item is not returned in its original condition.
 
§11 Consumer arbitration

1. The consumer ODR-platform of the EU Commissionbrandung can be reached via https://ec.europa.eu/consumers/odr/.

2. Ndáko is not willing or obligated to participate in dispute settlement proceedings before a ADR entity.

 
As of 15th of August 2024